t baj Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the t baj platform. When you register an account on t baj, make a deposit or withdrawal, play games, or contact our support team, certain information about you may be collected.

t baj services are only for persons aged 21 or above. By creating an account or using our services, you are considered to have read and accepted the terms of this policy. Please read our Terms and Conditions for full details on the rules governing use of the site.

This policy has been drafted in line with the applicable data protection laws and the Digital Security Act of Bangladesh. t baj considers protecting the privacy of users' personal information a fundamental responsibility.

2. Types and Methods of Data Collection

t baj may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and national ID number
• Mobile number and email address
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• Login credentials — username and password (stored in encrypted form)
• Messages or complaint details sent to the support centre

2.2 Automatically Collected Information

• IP address and browser type
• Device ID and operating system information
• Time of site access and page navigation history
• Transaction history and betting activity records
• Cookie and local storage data

2.3 Information Received from Third Parties

t baj may use trusted third-party services for identity verification. Information obtained in this way is used solely to confirm identity and prevent fraud.

3. Purposes for Using Your Data

t baj uses collected information for the following purposes:

3.1 Account Management and Security

Personal information is needed to create and verify accounts and to ensure login security. OTP verification and two-factor authentication also rely on this information.

3.2 Processing Financial Transactions

Payment-related information is used to process deposits and withdrawals without interruption. This information is essential for completing transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

3.3 Providing Customer Support

To deliver accurate and effective assistance through 24/7 live chat and email support, access to your account and transaction details may be needed.

3.4 Responsible Gaming

This information is used to monitor users' gaming behaviour, identify concerning patterns, and issue timely alerts. Our Responsible Gaming Policy has more details on this.

3.5 Promotions and Bonuses

Relevant offers and bonuses may be communicated based on your activity. However, you may request to stop receiving promotional communications at any time.

3.6 Legal Compliance

User information may be used to comply with applicable laws and regulations in Bangladesh and to prevent fraud, money laundering, and other irregularities.

4. Sharing Data with Third Parties

t baj does not sell users' personal information to third parties. However, necessary information may be shared with the following parties in specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking infrastructure to complete financial transactions.
• Game Providers: Game studios including Pragmatic Play, PG Soft, JILI, and Evolution may receive the minimum session information required to operate games.
• Identity Verification Services: Trusted KYC services may be used to verify accounts.
• Technology Partners: Hosting and cloud service providers may access limited data for the purpose of operating the website and app.
• Law Enforcement Agencies: Information may be disclosed in response to lawful government directives in accordance with the laws of Bangladesh.

Privacy agreements are in place with all third parties with whom information is shared, and they may only use that information for the specified purpose.

5. Cookies and Tracking Technologies

The t baj website and app use cookies and similar technologies. These help improve the functionality of the site and make the experience easier for users.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the core operations of the site. Without them, the site will not function properly.

5.2 Functional Cookies

These cookies are used to save language preferences, game settings, and other personalised features, so your preferences are kept each time you log in.

5.3 Analytics Cookies

These cookies are used to collect statistics about site usage. This information is purely statistical — it is not linked to any individual's identity.

You have the option to disable cookies from your browser settings, though doing so may limit some site functions.

6. Data Security Measures

t baj follows industry-standard security technologies and practices to protect user data. The security measures in place include:

• SSL/TLS Encryption: All data transmissions are secured through SSL encryption, preventing third parties from intercepting or reading the data.
• Password Hashing: User passwords are not stored directly — only the encrypted hash value is kept in the database.
• Two-Factor Authentication: An OTP-based security layer prevents unauthorised access.
• Firewall and Security Monitoring: 24/7 security monitoring is in place to detect unusual activity in the system.
• Access Controls: Only designated staff can access the relevant information.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.

However, no one can guarantee complete security on the internet. You are therefore advised to keep your password strong and not share it with others.

7. Data Retention Period

t baj retains user information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while the account remains active.
• Even after an account is closed, financial transaction information may be kept for a specified period to meet legal obligations.
• Information needed for fraud prevention and dispute resolution may be retained for some time.
• Security logs and system records are deleted after a short retention period.

If a user requests account deletion, all personal information beyond what is required by legal obligation is deleted as soon as possible.

8. User Rights

As a t baj user, you have the following rights over your own information:

8.1 Right to Access

You have the right to know what information is stored in your account and to request a copy of it.

8.2 Right to Correction

If any of your information is incorrect or has changed, you have the right to request a correction. Many details can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you have the right to request the deletion of your personal information. However, it may not be possible to delete information that falls under legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages and notifications, inform our support team and they will be stopped. However, necessary messages relating to your account will continue to be sent.

8.5 Right to Lodge a Complaint

If you have any concerns or complaints related to privacy, please contact our support team. We aim to respond within a reasonable time.

9. Protection of Minors' Data

All t baj services are only for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of account registration. If it comes to our attention that a minor has opened an account using false information, that account will be closed immediately and the related information deleted.

If a parent or guardian believes their child has opened an account on t baj, please notify our support team. We will take the necessary action without delay.

10. Policy Changes and Updates

t baj reserves the right to update this privacy policy when necessary. If there are any significant changes, users will be notified by email or through a notice on the site.

The date of each version is noted at the top of the page. Continued use of the site after any changes indicates that you have accepted the updated policy. To learn more about t baj, visit our About Us page.

When the policy changes, users are given adequate time to familiarise themselves with the new terms.

11. Contact Information

If you have any questions, requests, or complaints about this privacy policy, please contact us through the following:

• Live Chat: Use the live chat option on the site for 24/7 direct support.
• Email: [email protected]
• Language: You may contact us in either Bengali or English.

We generally do not take long to respond to user messages. For urgent matters, contacting us directly via live chat gets the fastest response.